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Robotic Process Automation (RPA) Use cases in Healthcare

Robotic process automation is a type of business process automation designed to accelerate common processes and eliminate manual tasks. The technology uses software bots that are programmed to complete common tasks within a process. These could include data entry, document generation, and moving information between systems.

This blog will look into some common use cases and benefits of adopting RPA in healthcare.

“According to McKinsey almost 30 percent of tasks can be automated for majority of occupations; RPA is one of the fastest ways of doing that.”

RPA robots are capable of mimicking almost any predictable human interaction, allowing them to log in to applications, move files, fill in forms and more. Leveraging this technology in healthcare presents opportunities that can free up clinicians’ time and enhance care delivery.

Use Cases in Healthcare

  • Improving the healthcare cycle: Providers collect vast amounts of data from their patients each day — from personal information to treatment cycle details. With the help of RPA software, healthcare organizations can extract and optimize patient data more effortlessly. In communicating with other digital systems, RPA software can manipulate collected data to generate analytics that offer clinical staff valuable insights to help them make more accurate diagnoses and offer tailored treatments to patients.

  • Scheduling new patient appointments: When a patient fills out a new patient appointment request form online, RPA robots can help to scan the incoming data, build out a condensed report and direct the appointment request to the correct work queue based on its defining attributes — including location, diagnosis and insurance carrier. This presents clinics with a cost-effective method of scheduling new patient appointments, leading to increased satisfaction for both patients and providers.

  • Simplifying claims processing: Most claims involve processes such as data input, processing and evaluation. Whether those steps are conducted manually or by generic software, the process is often time-intensive and error prone — sometimes, even having a major impact on cash flow. RPA helps streamline the claims process by speeding up data processing and simultaneously reducing the number of errors. It can also help to address recovery of revenue that might have been written off.

Benefits of Adopting RPA

  • Reduce manual work

Software bots are designed to take on the most tedious and repetitive work from somebody’s to-do list. This means they have more time in their day to spend on fulfilling, value-adding work. As well as providing tangible efficiencies across an organization, this also ensures a higher level of employee engagement

  • Scale and operationalize

RPA bots can complete common tasks far faster and with a higher degree of accuracy than the average human. That means in times of high demand, it’s much easier to scale operations, because tasks like new patient onboarding don’t have to take exponentially more time with each new patient.

  • Better patient experience

Patients these days have high standards. They expect processes to be quick and service to be intuitive. By accelerating the time it takes to complete common data tasks, you can avoid the need to keep patients waiting, providing a better and more responsive experience for everybody who interacts with the company

It’s for these reasons that RPA in healthcare is becoming increasingly popular for providers right around the world.

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